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Our return policy allows items to be returned within 30 days of delivery if they are unused, unwashed, and in their original packaging; customized or made-to-order items are non-refundable unless defective or damaged. You can exchange items for a different size or color within 30 days (delivery fee excluded), with free exchanges for defective or damaged items. To initiate a return or exchange, text our customer service team at puredrapery@gmail.com or 647-303-3366 for a return shipping label or instructions.

Refunds will be processed within 7-10 business days after we receive and inspect the returned items.

At Pure Drapery, we deliver across Canada and select international locations. Standard shipping takes 7-15 days (free for orders over CAD 500 in Canada); express shipping takes 5-7 business days (additional fees apply). Custom orders need 3-5 extra days for processing. Orders below CAD 500 and international orders have shipping fees based on location and weight. Track your order with the provided tracking number. If your items are damaged or lost in transit, contact us within 48 hours with photos or documents for assistance.